{"id":20703,"date":"2022-03-09T16:08:21","date_gmt":"2022-03-09T16:08:21","guid":{"rendered":"https:\/\/www.joinc12.com\/?p=20703"},"modified":"2023-02-16T15:14:57","modified_gmt":"2023-02-16T15:14:57","slug":"overcome-unhealthy-turnover","status":"publish","type":"post","link":"https:\/\/www.joinc12.com\/leadership\/overcome-unhealthy-turnover\/","title":{"rendered":"5 Steps to Decrease Employee Turnover"},"content":{"rendered":"\n<section class=\"wysiwyg-content-wrap no-padding-bottom \">\n  <div class=\"outer-container\">\n    <div class=\"wysiwyg-content-area\">\n              <p><span style=\"font-weight: 400;\">Reducing employee turnover and increasing employee retention are top priorities for every business owner. While some turnover is natural and healthy, the last several years have seen concerning trends in employee turnover. Employees are leaving their jobs in droves in a season many are calling <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/hbr.org\/2021\/09\/who-is-driving-the-great-resignation\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The Great Resignation<\/span><\/a><\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Gallup, millennials, who now comprise the largest percentage of the workforce, are <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.gallup.com\/workplace\/231587\/millennials-job-hopping-generation.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">more likely to change jobs<\/span><\/a><\/span><span style=\"font-weight: 400;\"> than any previous generation. Voluntary turnover is costly. Research conducted by The Work Institute suggests replacing an employee will conservatively cost up to <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/info.workinstitute.com\/hubfs\/2020%20Retention%20Report\/Work%20Institutes%202020%20Retention%20Report.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">two times the employee&#8217;s annual salary<\/span><\/a><\/span><span style=\"font-weight: 400;\">. And businesses rarely have succession plans established for unexpected vacancies. So beyond the financial costs, the lack of employee continuity can frustrate co-workers, dampen morale, and bring productivity to a near halt.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Christian CEOs, we care about the well-being of our employees, and at the same time, we need to be wise<\/span><span style=\"color: #0000ff;\"> <a style=\"color: #0000ff;\" href=\"https:\/\/www.joinc12.com\/resources\/9-must-do-roles-for-a-christian-ceo\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">stewards of our businesses<\/span><\/a><\/span><span style=\"font-weight: 400;\">. So what can we do in this season to increase employee retention and overcome unhealthy turnover?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While some employee turnover factors are out of our control, there are proactive things business owners can do to address the retention challenge\u2014even in a tough labor market.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Follow these five research-based steps to overcome unhealthy turnover in your business.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 1: Calculate Your Employee Turnover Number<\/b><\/p>\n<p><span style=\"font-weight: 400;\">While healthy turnover looks different by industry, ten percent is generally a good benchmark for small- to medium-sized businesses. Most organizations, however, report unhealthy turnover percentages at nearly double that number. In 2021, the <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.bls.gov\/news.release\/pdf\/jolts.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Bureau of Labor Statistics<\/span><\/a><\/span><span style=\"font-weight: 400;\"> reported voluntary turnover in the United States at a staggering 25%.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Turnover measures all terminations, including those by employees whose spots are refilled. It is calculated as follows:<\/span><\/p>\n<ol style=\"list-style-type: upper-alpha;\">\n<li><span style=\"font-weight: 400;\">Identify the average number of employees you have during a particular time period. This is done by taking the\u00a0 (# of employees at the beginning of the time period) plus the\u00a0 (# of employees at the end of the time period) and dividing that total by two.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Identify the (# of employees who separated from the company during that time period).<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Divide step B (# of employees who separated from the company during that time period) by step A (average number of employees during the same time period)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Multiply the number in step C by 100.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">This resulting number is your turnover percentage rate. It\u2019s a number that all employers should know because it is an indicator of the health of your business on a human scale.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve calculated your company\u2019s turnover rate, convert the data into useful information by processing the following questions.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is your number lower or higher than the 10% benchmark?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What does that number tell you about your employees\u2019 experience?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What might be the reason(s) for your turnover rate?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some ways your business can elevate your retention rate above that of your competitors?<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Step 2: Learn Why Employees Are Resigning<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The results of our turnover assessments may be a tough truth to receive but confronting this reality helps us to ask important questions. When we know why employees leave, we can address root causes rather than self-diagnosing or mistakenly treating the wrong problems.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-20705 aligncenter\" src=\"https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction-300x28.png\" alt=\"\" width=\"536\" height=\"50\" srcset=\"https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction-300x28.png 300w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction-1024x94.png 1024w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction-768x70.png 768w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction-1536x141.png 1536w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction.png 1832w\" sizes=\"(max-width: 536px) 100vw, 536px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">One way to understand what employees are looking for in the workplace is to do a little reverse engineering, looking at the top reasons for turnover. While some turnover factors are out of an employer\u2019s control,<\/span><a href=\"https:\/\/info.workinstitute.com\/hubfs\/2020%20Retention%20Report\/Work%20Institutes%202020%20Retention%20Report.pdf\" target=\"_blank\" rel=\"noopener\"> the 2020 Retention Report by Work Institute <\/a><span style=\"font-weight: 400;\">revealed that seven out of the ten most common reasons employees resign are preventable by employers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This study identified the ten most common reasons for turnover:<\/span><\/p>\n<p><span style=\"text-decoration: underline;\">Primarily employee-driven:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retirement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personal circumstances (medical, relocation, family need)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Involuntary\/employee performance<\/span><\/li>\n<\/ol>\n<p><span style=\"text-decoration: underline;\">Primarily employer-driven:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee dissatisfaction with role\/function evolution\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of <\/span><a href=\"https:\/\/www.joinc12.com\/resources\/contending-for-talent-keep-your-edge-with-creative-development\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">career development<\/span><\/a><span style=\"font-weight: 400;\">\/advancement opportunities\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Negative culture\/work environment\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stress and well-being\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work-life balance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compensation and benefits\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poor management<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">This is good news for employers! The majority of these turnover factors lie within the employer\u2019s control. If you find your turnover rate hovering above the 10% benchmark, there are a number of things you can do to bring the number down. And the majority of these interventions have very little to do with compensation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 3: Hire Great Managers<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A closer look at the data suggests that poor managers may be one of the most significant factors for unhealthy turnover\u2014and one most overlooked by employers. Our managers play a pivotal role in overcoming unhealthy turnover in our businesses. So we need to hire great managers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/research.udemy.com\/research_report\/udemy-in-depth-2018-employee-experience-report\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">A 2018 Udemy study<\/span><\/a><\/span><span style=\"font-weight: 400;\"> found nearly half of employees had quit a job due to a bad manager.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Leadership researcher and author, Marcus Buckingham, has famously said, \u201cEmployees join companies but leave managers.\u201d In his book, <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.amazon.com\/Nine-Lies-about-Work-Freethinking\/dp\/1633696308\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">9 Lies About Work: A Free-Thinking Leader\u2019s Guide to the Real World<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">, he contends that even in companies with high employee engagement scores and meaningful missions, a bad relationship with a manager can sour an employee&#8217;s enthusiasm to stay.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Summarizing the findings of Gallup\u2019s ongoing <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.gallup.com\/workplace\/238085\/state-american-workplace-report-2017.aspx\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">State of the American Workplace Study<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">, Gallup CEO Jim Clifton said:\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><strong><i>\u201cThe single biggest decision you make in your job\u2014bigger than all the rest\u2014is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits\u2014nothing.\u201d\u00a0<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Poor management skills can undermine whatever gains we make in culture, compensation, and benefits. Throughout Proverbs, the Bible teaches that employers are stewards of people. We can\u2019t allow mediocre managers to obstruct employee flourishing and retention.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 4: Understand New Employee Priorities<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Companies who want to survive this season and excel into the future should learn how to become employers of choice. And given the key role that managers play, we must ensure our managers receive training on how to address the changing employee retention landscape.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The tangibles and intangibles for attracting and retaining high-performing talent have changed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The shift is observed particularly among millennials as outlined in a recent <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.gallup.com\/workplace\/238073\/millennials-work-live.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Gallup poll<\/span><\/a><\/span><span style=\"font-weight: 400;\">. Gallup identified six functional shifts that millennials value in an employer\u2014shifts that could impact our turnover rates and ability to retain these workers.\u00a0<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" fetchpriority=\"high\" class=\" wp-image-20704 aligncenter\" src=\"https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-300x107.png\" alt=\"\" width=\"600\" height=\"214\" srcset=\"https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-300x107.png 300w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-1024x365.png 1024w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-768x274.png 768w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-1536x548.png 1536w, https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-2048x731.png 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">These findings present a unique opportunity for Christian employers during this era of job-hopping and labor shortages. In addition to profits, we believe in helping people know God and flourish in their identity in Him. As our purpose for business extends beyond the bottom line, we have the advantage to satisfy people\u2019s intrinsic hunger for meaningful work.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 5: Conduct Stay Interviews<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The transitory nature of the employer-employee relationship in the contemporary workforce empowers employees to regularly change jobs in search of workplace environments that support their preferences, expectations, and intentions. The table above reinforces this reality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the root of employee retention is focusing on those six factors, we must invest in strategies to understand employees better. Human resource professionals refer to this approach as an <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.quantumworkplace.com\/future-of-work\/employee-listening-strategy\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">employee listening strategy<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Performing exit interviews is a fairly standard method in a listening strategy. However, employers who want to get ahead on retention issues may want to try a more proactive approach that SHRM calls the <\/span><span style=\"font-weight: 400;\">Stay Interview<\/span><span style=\"font-weight: 400;\">, or less formally, a \u201cperiodic check-in.\u201d Stay Interviews allow employers to learn about their employees\u2019 well-being and needs <\/span><i><span style=\"font-weight: 400;\">before <\/span><\/i><span style=\"font-weight: 400;\">they decide to leave.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At C12, we suggest managers consider regularly asking employees questions like these:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you enjoy most about working here?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What adjustments would make you feel more valued, supported, or fulfilled?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What about our management approach helps you thrive? What inhibits your effectiveness?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Conducted effectively, employees feel heard and valued, and we gain alignment on goals and expectations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But don\u2019t be misled by the term \u201clistening\u201d in an employee listening strategy. The work doesn\u2019t stop there. For best results in retention, listening only precedes the critical step of acting. If we act on what employees share, we improve the employee experience, foster trust, and reinforce that employee feedback is welcomed.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Beating Industry Standards: A Case Study<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Stephen and Ken Reyes are C12 members in Mission Viejo, California, and the father and son Christian business owners at Strategic Sanitation Services. Turnover in their industry averages 200% annually! This astonishing turnover number is largely due to the low pay and lack of career growth opportunities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Given these realities, how might a Christian CEO set out to overcome unhealthy turnover and lead differently? Stephen and Ken share how they have achieved a turnover rate far below the industry rate at 60%\u2014and still believe they can push that number even lower.\u00a0<\/span><\/p>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n\n<section class=\"wysiwyg-content-wrap \">\n  <div class=\"outer-container\">\n    <div class=\"wysiwyg-content-area\">\n              <p><span style=\"font-weight: 400;\">In their story, we hear the application of the steps listed above. Stephen notes that as Christian business leaders, they\u2019ve learned that putting people first makes all the difference. \u201cGod has taught us that the more we focus on people and <\/span><i><span style=\"font-weight: 400;\">their<\/span><\/i><span style=\"font-weight: 400;\"> needs, and less so on what the company needs, that our business can grow and flourish. [Our approach] makes people feel valued. It feels like we\u2019re looking for someone like them to fill a role that is valued and appreciated. That\u2019s when they decide this is a place to stay.\u201d<\/span><\/p>\n<p><b>Bringing it all Together<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We reduce our risks for unhealthy turnover by creating safe places to engage in meaningful dialogue, adapting to what employees need and desire to thrive in their work, and developing exceptional managers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For Christian CEOs, ongoing relationships with employees mean ongoing opportunities to impact their lives. We get to show them the love of Christ, develop them professionally and personally, and serve their families. And, together, we partner with them to build great businesses with a greater purpose.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">At C12, we provide Christian CEOs and business owners with the business tools, peer advisory groups, and executive coaching they need to thrive in business and <\/span><\/i><a href=\"https:\/\/www.joinc12.com\/resources\/abundant-life-assessment-goal-planning\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">life<\/span><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. To learn more about C12\u2019s approach to Christ-centered business leadership, <\/span><\/i><a href=\"https:\/\/www.joinc12.com\/join-a-forum\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">find a C12 Business Forum<\/span><\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> near you.\u00a0\u00a0<\/span><\/i><\/p>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"btn-wrap\">\n    <div class=\"outer-container\">\n              <div class=\"btn-con text-center\">\n                \n      <a class=\"fig-btn\" href=\"https:\/\/www.joinc12.com\/join-a-forum-old\/\">Find a C12 Business Forum Near You<\/a>\n\n              <\/div>\n          <\/div>\n  <\/section>\n\n\n\n<section class=\"wysiwyg-content-wrap \">\n  <div class=\"outer-container\">\n    <div class=\"wysiwyg-content-area\">\n          <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":20707,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[24,26,52,31,28,30,44,45],"tags":[],"class_list":["post-20703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","category-leadership","category-money","category-organizational-culture","category-spiritual-growth","category-strategy","category-workplace-evangelism","category-workplace-missions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Steps for Christian CEO to Overcome Harmful Turnover | C12<\/title>\n<meta name=\"description\" content=\"1. 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Calculate your employee turnover number. 2. Learn why employees are resigning. 3. 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Located in over 160 major metro areas across the United States, Brazil, Malaysia, Singapore, Taiwan, South Africa, Ukraine, and Kenya, C12 serves businesses with 10 to 10,000+ employees and annual revenues ranging from $2 million to $5 billion. C12 Business Forums provides an architected environment for Christian business leaders that integrates work, life, and leadership transformation. Led by full-time C12 Chairs\u2014veterans of business with ownership or C-Suite experience\u2014our CEO and Key Player Forums equip members with resources and tools to steward a BaaM (Business as a Ministry) vision to build great businesses for a greater purpose. For more information, please visit C12 Business Forums.","sameAs":["https:\/\/www.joinc12.com"],"url":"https:\/\/www.joinc12.com\/author\/marketing\/"}]}},"fig_blocks":[{"blockName":"acf\/wysiwyg","attrs":{"id":"block_616486aff9b86","name":"acf\/wysiwyg","data":{"content_area":"<span style=\"font-weight: 400;\">Reducing employee turnover and increasing employee retention are top priorities for every business owner. While some turnover is natural and healthy, the last several years have seen concerning trends in employee turnover. Employees are leaving their jobs in droves in a season many are calling <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/hbr.org\/2021\/09\/who-is-driving-the-great-resignation\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">The Great Resignation<\/span><\/a><\/span><span style=\"font-weight: 400;\">.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">According to Gallup, millennials, who now comprise the largest percentage of the workforce, are <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.gallup.com\/workplace\/231587\/millennials-job-hopping-generation.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">more likely to change jobs<\/span><\/a><\/span><span style=\"font-weight: 400;\"> than any previous generation. Voluntary turnover is costly. Research conducted by The Work Institute suggests replacing an employee will conservatively cost up to <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/info.workinstitute.com\/hubfs\/2020%20Retention%20Report\/Work%20Institutes%202020%20Retention%20Report.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">two times the employee's annual salary<\/span><\/a><\/span><span style=\"font-weight: 400;\">. And businesses rarely have succession plans established for unexpected vacancies. So beyond the financial costs, the lack of employee continuity can frustrate co-workers, dampen morale, and bring productivity to a near halt.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">As Christian CEOs, we care about the well-being of our employees, and at the same time, we need to be wise<\/span><span style=\"color: #0000ff;\"> <a style=\"color: #0000ff;\" href=\"https:\/\/www.joinc12.com\/resources\/9-must-do-roles-for-a-christian-ceo\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">stewards of our businesses<\/span><\/a><\/span><span style=\"font-weight: 400;\">. So what can we do in this season to increase employee retention and overcome unhealthy turnover?<\/span>\r\n\r\n<span style=\"font-weight: 400;\">While some employee turnover factors are out of our control, there are proactive things business owners can do to address the retention challenge\u2014even in a tough labor market.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Follow these five research-based steps to overcome unhealthy turnover in your business.\u00a0\u00a0<\/span>\r\n\r\n&nbsp;\r\n\r\n<b>Step 1: Calculate Your Employee Turnover Number<\/b>\r\n\r\n<span style=\"font-weight: 400;\">While healthy turnover looks different by industry, ten percent is generally a good benchmark for small- to medium-sized businesses. Most organizations, however, report unhealthy turnover percentages at nearly double that number. In 2021, the <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.bls.gov\/news.release\/pdf\/jolts.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Bureau of Labor Statistics<\/span><\/a><\/span><span style=\"font-weight: 400;\"> reported voluntary turnover in the United States at a staggering 25%.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Turnover measures all terminations, including those by employees whose spots are refilled. It is calculated as follows:<\/span>\r\n<ol style=\"list-style-type: upper-alpha;\">\r\n \t<li><span style=\"font-weight: 400;\">Identify the average number of employees you have during a particular time period. This is done by taking the\u00a0 (# of employees at the beginning of the time period) plus the\u00a0 (# of employees at the end of the time period) and dividing that total by two.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Identify the (# of employees who separated from the company during that time period).<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Divide step B (# of employees who separated from the company during that time period) by step A (average number of employees during the same time period)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Multiply the number in step C by 100.<\/span><\/li>\r\n<\/ol>\r\n<span style=\"font-weight: 400;\">This resulting number is your turnover percentage rate. It\u2019s a number that all employers should know because it is an indicator of the health of your business on a human scale.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Once you\u2019ve calculated your company\u2019s turnover rate, convert the data into useful information by processing the following questions.<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is your number lower or higher than the 10% benchmark?\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What does that number tell you about your employees\u2019 experience?\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What might be the reason(s) for your turnover rate?\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some ways your business can elevate your retention rate above that of your competitors?<\/span><\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<b>Step 2: Learn Why Employees Are Resigning<\/b>\r\n\r\n<span style=\"font-weight: 400;\">The results of our turnover assessments may be a tough truth to receive but confronting this reality helps us to ask important questions. When we know why employees leave, we can address root causes rather than self-diagnosing or mistakenly treating the wrong problems.<\/span>\r\n\r\n<img class=\" wp-image-20705 aligncenter\" src=\"https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/employee-satisfaction-300x28.png\" alt=\"\" width=\"536\" height=\"50\" \/>\r\n\r\n<span style=\"font-weight: 400;\">One way to understand what employees are looking for in the workplace is to do a little reverse engineering, looking at the top reasons for turnover. While some turnover factors are out of an employer\u2019s control,<\/span><a href=\"https:\/\/info.workinstitute.com\/hubfs\/2020%20Retention%20Report\/Work%20Institutes%202020%20Retention%20Report.pdf\" target=\"_blank\" rel=\"noopener\"> the 2020 Retention Report by Work Institute <\/a><span style=\"font-weight: 400;\">revealed that seven out of the ten most common reasons employees resign are preventable by employers.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">This study identified the ten most common reasons for turnover:<\/span>\r\n\r\n<span style=\"text-decoration: underline;\">Primarily employee-driven:<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retirement<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personal circumstances (medical, relocation, family need)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Involuntary\/employee performance<\/span><\/li>\r\n<\/ol>\r\n<span style=\"text-decoration: underline;\">Primarily employer-driven:<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee dissatisfaction with role\/function evolution\u00a0\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of <\/span><a href=\"https:\/\/www.joinc12.com\/resources\/contending-for-talent-keep-your-edge-with-creative-development\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">career development<\/span><\/a><span style=\"font-weight: 400;\">\/advancement opportunities\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Negative culture\/work environment\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stress and well-being\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work-life balance<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compensation and benefits\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poor management<\/span><\/li>\r\n<\/ol>\r\n<span style=\"font-weight: 400;\">This is good news for employers! The majority of these turnover factors lie within the employer\u2019s control. If you find your turnover rate hovering above the 10% benchmark, there are a number of things you can do to bring the number down. And the majority of these interventions have very little to do with compensation.<\/span>\r\n\r\n&nbsp;\r\n\r\n<b>Step 3: Hire Great Managers<\/b>\r\n\r\n<span style=\"font-weight: 400;\">A closer look at the data suggests that poor managers may be one of the most significant factors for unhealthy turnover\u2014and one most overlooked by employers. Our managers play a pivotal role in overcoming unhealthy turnover in our businesses. So we need to hire great managers.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/research.udemy.com\/research_report\/udemy-in-depth-2018-employee-experience-report\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">A 2018 Udemy study<\/span><\/a><\/span><span style=\"font-weight: 400;\"> found nearly half of employees had quit a job due to a bad manager.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Leadership researcher and author, Marcus Buckingham, has famously said, \u201cEmployees join companies but leave managers.\u201d In his book, <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.amazon.com\/Nine-Lies-about-Work-Freethinking\/dp\/1633696308\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">9 Lies About Work: A Free-Thinking Leader\u2019s Guide to the Real World<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">, he contends that even in companies with high employee engagement scores and meaningful missions, a bad relationship with a manager can sour an employee's enthusiasm to stay.\u00a0\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Summarizing the findings of Gallup\u2019s ongoing <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.gallup.com\/workplace\/238085\/state-american-workplace-report-2017.aspx\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">State of the American Workplace Study<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">, Gallup CEO Jim Clifton said:\u00a0<\/span>\r\n<p style=\"text-align: center;\"><strong><i>\u201cThe single biggest decision you make in your job\u2014bigger than all the rest\u2014is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits\u2014nothing.\u201d\u00a0<\/i><\/strong><\/p>\r\n<span style=\"font-weight: 400;\">Poor management skills can undermine whatever gains we make in culture, compensation, and benefits. Throughout Proverbs, the Bible teaches that employers are stewards of people. We can\u2019t allow mediocre managers to obstruct employee flourishing and retention.\u00a0<\/span>\r\n\r\n&nbsp;\r\n\r\n<b>Step 4: Understand New Employee Priorities<\/b>\r\n\r\n<span style=\"font-weight: 400;\">Companies who want to survive this season and excel into the future should learn how to become employers of choice. And given the key role that managers play, we must ensure our managers receive training on how to address the changing employee retention landscape.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">The tangibles and intangibles for attracting and retaining high-performing talent have changed.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">The shift is observed particularly among millennials as outlined in a recent <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.gallup.com\/workplace\/238073\/millennials-work-live.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Gallup poll<\/span><\/a><\/span><span style=\"font-weight: 400;\">. Gallup identified six functional shifts that millennials value in an employer\u2014shifts that could impact our turnover rates and ability to retain these workers.\u00a0<\/span>\r\n\r\n<img class=\" wp-image-20704 aligncenter\" src=\"https:\/\/www.joinc12.com\/wp-content\/uploads\/2022\/03\/Gallup-table-300x107.png\" alt=\"\" width=\"600\" height=\"214\" \/>\r\n\r\n<span style=\"font-weight: 400;\">These findings present a unique opportunity for Christian employers during this era of job-hopping and labor shortages. In addition to profits, we believe in helping people know God and flourish in their identity in Him. As our purpose for business extends beyond the bottom line, we have the advantage to satisfy people\u2019s intrinsic hunger for meaningful work.<\/span>\r\n\r\n&nbsp;\r\n\r\n<b>Step 5: Conduct Stay Interviews<\/b>\r\n\r\n<span style=\"font-weight: 400;\">The transitory nature of the employer-employee relationship in the contemporary workforce empowers employees to regularly change jobs in search of workplace environments that support their preferences, expectations, and intentions. The table above reinforces this reality.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If the root of employee retention is focusing on those six factors, we must invest in strategies to understand employees better. Human resource professionals refer to this approach as an <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.quantumworkplace.com\/future-of-work\/employee-listening-strategy\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">employee listening strategy<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Performing exit interviews is a fairly standard method in a listening strategy. However, employers who want to get ahead on retention issues may want to try a more proactive approach that SHRM calls the <\/span><span style=\"font-weight: 400;\">Stay Interview<\/span><span style=\"font-weight: 400;\">, or less formally, a \u201cperiodic check-in.\u201d Stay Interviews allow employers to learn about their employees\u2019 well-being and needs <\/span><i><span style=\"font-weight: 400;\">before <\/span><\/i><span style=\"font-weight: 400;\">they decide to leave.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">At C12, we suggest managers consider regularly asking employees questions like these:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you enjoy most about working here?<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What adjustments would make you feel more valued, supported, or fulfilled?<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What about our management approach helps you thrive? What inhibits your effectiveness?<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">Conducted effectively, employees feel heard and valued, and we gain alignment on goals and expectations.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">But don\u2019t be misled by the term \u201clistening\u201d in an employee listening strategy. The work doesn\u2019t stop there. For best results in retention, listening only precedes the critical step of acting. If we act on what employees share, we improve the employee experience, foster trust, and reinforce that employee feedback is welcomed.\u00a0<\/span>\r\n\r\n&nbsp;\r\n\r\n<b>Beating Industry Standards: A Case Study<\/b>\r\n\r\n<span style=\"font-weight: 400;\">Stephen and Ken Reyes are C12 members in Mission Viejo, California, and the father and son Christian business owners at Strategic Sanitation Services. Turnover in their industry averages 200% annually! This astonishing turnover number is largely due to the low pay and lack of career growth opportunities.\u00a0<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Given these realities, how might a Christian CEO set out to overcome unhealthy turnover and lead differently? Stephen and Ken share how they have achieved a turnover rate far below the industry rate at 60%\u2014and still believe they can push that number even lower.\u00a0<\/span>","_content_area":"field_5c1bedcaef2fa","remove_margin":"1","_remove_margin":"field_619401edba742"},"align":"","mode":"edit"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"acf\/video-content","attrs":{"id":"block_622789ffe9a18","name":"acf\/video-content","data":{"video_content_tagline":"","_video_content_tagline":"field_60df21dd3e1df","video_content_title":"","_video_content_title":"field_60df21e83e1e0","video_content_description":"","_video_content_description":"field_60df21ed3e1e1","video_content_video_img":20710,"_video_content_video_img":"field_60f71c027af80","video_content_video_url":"https:\/\/www.youtube.com\/watch?v=6L5OIEPr1iQ","_video_content_video_url":"field_60df22023e1e2","no_topbottom_spacing":"0","_no_topbottom_spacing":"field_616f0d2e67d8d"},"align":"","mode":"edit"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"acf\/wysiwyg","attrs":{"id":"block_622789d2e9a17","name":"acf\/wysiwyg","data":{"content_area":"<span style=\"font-weight: 400;\">In their story, we hear the application of the steps listed above. Stephen notes that as Christian business leaders, they\u2019ve learned that putting people first makes all the difference. \u201cGod has taught us that the more we focus on people and <\/span><i><span style=\"font-weight: 400;\">their<\/span><\/i><span style=\"font-weight: 400;\"> needs, and less so on what the company needs, that our business can grow and flourish. [Our approach] makes people feel valued. It feels like we\u2019re looking for someone like them to fill a role that is valued and appreciated. That\u2019s when they decide this is a place to stay.\u201d<\/span>\r\n\r\n<b>Bringing it all Together<\/b>\r\n\r\n<span style=\"font-weight: 400;\">We reduce our risks for unhealthy turnover by creating safe places to engage in meaningful dialogue, adapting to what employees need and desire to thrive in their work, and developing exceptional managers.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">For Christian CEOs, ongoing relationships with employees mean ongoing opportunities to impact their lives. We get to show them the love of Christ, develop them professionally and personally, and serve their families. And, together, we partner with them to build great businesses with a greater purpose.\u00a0<\/span>\r\n\r\n&nbsp;\r\n\r\n<i><span style=\"font-weight: 400;\">At C12, we provide Christian CEOs and business owners with the business tools, peer advisory groups, and executive coaching they need to thrive in business and <\/span><\/i><a href=\"https:\/\/www.joinc12.com\/resources\/abundant-life-assessment-goal-planning\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">life<\/span><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. To learn more about C12\u2019s approach to Christ-centered business leadership, <\/span><\/i><a href=\"https:\/\/www.joinc12.com\/join-a-forum\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">find a C12 Business Forum<\/span><\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> near you.\u00a0\u00a0<\/span><\/i>","_content_area":"field_5c1bedcaef2fa","remove_margin":"0","_remove_margin":"field_619401edba742"},"align":"","mode":"edit"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"acf\/button","attrs":{"id":"block_62290236572e4","name":"acf\/button","data":{"container":"wide","_container":"field_615c285bbed9a","content_button_alignment":"text-center","_content_button_alignment":"field_5c339b444f6aa","content_button_label":"Find a C12 Business Forum Near You","_content_button_label":"field_5c1017bd7de64","content_button_style":"filled","_content_button_style":"field_6157726fdd09a","content_button_type":"internal_page","_content_button_type":"field_5c1019bccb22d","content_button_size":"normal","_content_button_size":"field_61dde1aadabbd","content_button_internal_page":614,"_content_button_internal_page":"field_5c1019f3cb22f","content_button":"","_content_button":"field_5c339c4d4f6ab"},"align":"","mode":"edit"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"acf\/wysiwyg","attrs":{"id":"block_616486a5f9b85","name":"acf\/wysiwyg","data":{"content_area":"","_content_area":"field_5c1bedcaef2fa"},"align":"","mode":"preview"},"innerBlocks":[],"innerHTML":"","innerContent":[]}],"_links":{"self":[{"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/posts\/20703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/comments?post=20703"}],"version-history":[{"count":0,"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/posts\/20703\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/media\/20707"}],"wp:attachment":[{"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/media?parent=20703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/categories?post=20703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.joinc12.com\/wp-json\/wp\/v2\/tags?post=20703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}